Accessibility Statement


It is Packall's goal to create a community that is inclusive of all persons and treats all members of the community in an equitable manner. In creating such a community, the company aims to foster a climate of understanding and mutual respect for the dignity and worth of all persons.

In working toward this goal, Packall will strive to provide support, identify and remove barriers that impede the ability of people with disabilities to access our facility. This includes workers and visitors of Packall so that all may share the same level of access to opportunities and achieve their full potential.

In June, 2005 the Ontario government passed the Accessibility for Ontarians with Disabilities Act (AODA). The purpose of this enhanced Act is to develop, implement and enforce standards of accessibility for all Ontarians. Packall's Accessibility Policy is consistent with the AODA, 2005.


Principles of Customer Service:

Customer Service Policy and Procedures, including use of service animals or support persons and feedback process has been completed.

The Customer Service Accessibility Policy (under the Human Rights Policy Standard) has been developed and communicated.

Our Policy has taken the following into consideration:


Refers to policies, procedures and practices that treat a person with a disability as a client who is as valued and deserving of effective and full service as any other client. They do not treat people with disabilities as an afterthought or force them to accept lesser service, quality or convenience. Service delivery needs to take into account how people with disabilities can effectively access and use services and show respect for these methods.


In some instances, independence means freedom from control or influence of others' freedom to make your own choices. In other situations, it may mean the freedom to do things in your own way. People who may move or speak more slowly should not be denied an opportunity to participate in a program or service because of this factor.


Integrated services are those services that allow people with disabilities to fully benefit from the same services, in the same place and in the same or similar way as other clients. Integration means that policies, practices and procedures are designed to be accessible to everyone including people with disabilities. Sometimes integration does not serve the needs of all people with disabilities. In these cases, it is necessary to use alternate measures to provide goods or services. Alternate measures are ways of serving people that are not completely integrated into the regular business activities of the organization, for example, email.

Equal Opportunity:

Equal opportunity means having the same chances, options, benefits and results as others. In the case of services, it means that people with disabilities have the same opportunity to benefit from the way you provide services as others. They should not have to make significantly more effort to access or obtain service. They should also not have to accept lesser quality or more inconvenience.

Ongoing training of all employees in AODA and the Customer Service Standard is being tracked and documented

The Integrated Accessibility Standard

Accessible Emergency Information:

    Emergency procedures plans and safety information that is prepared by Packall and provided to all visiting public will be made available in an accessible format or with appropriate communication supports, as soon as practicable, upon request.


    All active employees have received training on Ontario’s AODA legislation and the Ontario Human Rights Code as it relates to people with disabilities effective July 2016.

    As we hire new employees, they will receive training on the AODA and the Ontario Human Rights Code on an ongoing basis.

Information and Communications Standard:

    Packall is committed to meeting the communication needs of people with disabilities and with that we will consult with people with disabilities to determine their individual information and communication needs and will work with them to meet those needs as soon as practicable.

    Packall’s website is not yet compliant with WCAG 2.0 level AA. At our next update we will ensure that the requirement requested with WCAG 2.0 level AA are met and remain complaint with that standard.

    Packall will ensure that feedback processes are accessible to persons with disabilities by providing or arranging for accessible formats and communications supports.

    Upon request Packall will make available support for format and communication.

Employment Standard:

    Recruitment, Assessment & Selection

      When an applicant is selected for any form of assessment, including interviewing, testing, reference checking they will be notified that upon request accommodations will be available. If the applicant requests an accommodation Packall will consult with the applicant to arrange for suitable accommodations that take the applicants accessibility needs into account.

    Notice to Successful Applicants

      Packall makes an offer of employment to a candidate at any Ontario operation the Company will provide a copy of its policy for accommodating employees with disabilities.

    Informing Employees of Supports

      Packall accessibility policy states that accommodations will be provided to employees and all employees have been notified in AODA training of the availability of supports and accommodations. As employees are hired, they are also notified of this policy and as changes are made to the policy all employees will be notified.

    Accessible Formats and Communication Supports for Employees

      When an employee requests it, the Company will consult with the employee to provide or arrange for accessible formats and communication such that the employee has the information needed in order to perform his/her job and has access to information that is readily available to all employees.

    Workplace Emergency Response Information

      Employees with disabilities will be provided with Individual emergency plans.

    Documented Individual Accommodation Plans/ Return to Work from Disability Related Leaves

      Packall has revised their Return to Work Policy in 2018 and has included accommodation for individuals with accessibility needs.

    Performance Management, Career Development and Redeployment

      Packall has reviewed and modified existing performance management, career development and redeployment processes to ensure that the accessibility needs and individual accommodation plans of employees with disabilities are considered.

Design of Public Spaces Standard

As of 19 February 2020, Packall has not made any changes to its public spaces, which include parking, stairs, ramps and curb ramps. Going forward, when building, or as modifications are required to these public spaces, Packall will meet the Accessibilities Standards for the Design of Public Spaces.

Packall does not have service counters, fixed queuing lines or fixed seating waiting areas.

In the event of emergency maintenance of the accessible elements of our public spaces or in the event of service disruptions we will notify the public of the disruptions and of the alternatives that are available.

Review and Update

This document was created on 18 February 2020 and must be reviewed and updated by March 1, 2021.

This document can be made available in alternate format upon request. Please contact Packall at or 905-793-0177.