AccessibilityStatement

It is Packall's goal to create a community that is inclusive of all persons and treats all members of the community in an equitable manner. In creating such a community, the company aims to foster a climate of understanding and mutual respect for the dignity and worth of all persons. In working toward this goal, Packall will strive to provide support, identify and remove barriers that impede the ability of people with disabilities to access our facility. This includes workers and visitors of Packall so that all may share the same level of access to opportunities and achieve their full potential as members of the.

In June, 2005 the Ontario government passed the Accessibility for Ontarians with Disabilities Act (AODA). The purpose of this enhanced Act is to develop, implement and enforce standards of accessibility for all Ontarians. Packall's Accessibility Policy is consistent with the AODA, 2005.

Principles of Customer Service:

 Dignity: 

Refers to policies, procedures and practices that treat a person with a disability as a client who is as valued and deserving of effective and full service as any other client. They do not treat people with disabilities as an afterthought or force them to accept lesser service, quality or convenience. Service delivery needs to take into account how people with disabilities can effectively access and use services and show respect for these methods.

 Independence:

In some instances, independence means freedom from control or influence of others' freedom to make your own choices. In other situations, it may mean the freedom to do things in your own way. People who may move or speak more slowly should not be denied an opportunity to participate in a program or service because of this factor.

 Integration:

Integrated services are those services that allow people with disabilities to fully benefit from the same services, in the same place and in the same or similar way as other clients. Integration means that policies, practices and procedures are designed to be accessible to everyone including people with disabilities. Sometimes integration does not serve the needs of all people with disabilities. In these cases, it is necessary to use alternate measures to provide goods or services. Alternate measures are ways of serving people that are not completely integrated into the regular business activities of the organization, for example, email.

 Equal Opportunity:

Equal opportunity means having the same chances, options, benefits and results as others. In the case of services, it means that people with disabilities have the same opportunity to benefit from the way you provide services as others. They should not have to make significantly more effort to access or obtain service. They should also not have to accept lesser quality or more inconvenience.